Most ticket purchases are final and non-refundable except for the situations outlined in our Refund Policy.
This route replaces hash-based legal pages with a crawlable policy page that buyers can actually discover.
Most ticket purchases are final and non-refundable except for the situations outlined in our Refund Policy.
Refunds may apply for event cancellation, rescheduling, duplicate charges, or technical ticket delivery failures.
M-Pesa refunds return to the mobile number used, while card refunds may take 5 to 10 business days depending on the bank.
Refund requests should include your full name, purchase email, transaction ID, and reason for the request.